Refund policy

🔄 Return & Refund Policy — Seasons of Ranchi

At Seasons of Ranchi, customer satisfaction is our priority. If something isn’t right, we’re here to help.

✅ 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all tags intact.

  • You must provide a receipt or proof of purchase.

To start a return, please contact us at:
📧 seasonsofranchi@gmail.com

Returns should be sent to:
📦 Shop No - 01, First Floor, Raja Complex, Bariatu Rd, Bariatu, Ranchi, Jharkhand 834009

Once your return is accepted, we’ll send you a return shipping label and detailed instructions.
⚠️ Items sent back without first contacting us will not be accepted.

For any return-related questions, feel free to email us anytime at seasonsofranchi@gmail.com.

🚫 Damages & Issues

Please inspect your order upon delivery.
Contact us immediately if your item is:

  • Defective or damaged

  • Incorrect or missing

We’ll evaluate the issue and make it right — either via replacement, refund, or store credit.

🚫 Non-Returnable Items

Certain items are non-returnable, including:

  • Personal care products (perfumes)

  • Customized or made-to-order products

If you’re unsure about your product’s eligibility, get in touch with us before initiating a return.

🔄 Exchanges

If you want a different item, the fastest method is to:

  1. Initiate a return for the original item.

  2. Once the return is accepted, your order will be exchanged, and a replacement will be delivered within 7 days.

💳 Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved.
If approved, the refund will be credited automatically issued to your original payment method within 10 business days.

Please note:

  • Refund times may vary depending on your bank or payment provider.

  • If it’s been over 15 business days since approval and you haven’t received your refund, contact us at seasonsofranchi@gmail.com